Troubleshooting

When machines aren’t working properly, you get frustrated customers, lost business, and costly downtime. Before you call in a technician, there are sometimes steps you can take to identify and possibly resolve the issue yourself.

Here are some tips to dealing with common problems that we encounter every day.

  • Possible Causes

    • Power Issues

    Ensure that the machine is plugged in and that the power supply is functional. Check if the circuit breaker has tripped.

    • Faulty Door Lock

    Many commercial washers won’t start unless the door is securely closed and locked.

    • Control Board Malfunction
      The issue could be with the machine’s control board or timer.

    Troubleshooting Steps

    • Check the Power Supply

    Make sure the machine is plugged in and the power switch is on. Verify that the outlet is working by testing it with another appliance.

    • Inspect the Door Latch

    Ensure the door is closed properly and check for any visible damage to the door lock mechanism.

    • Reset the Machine

    For some models, resetting the control board can fix minor glitches. Refer to your machine's manual for instructions on how to perform a reset.

    If the issue persists, consult a professional technician to inspect the control board or motor.

  • Possible Causes

    • Clogged Drain

    Hose or Pump Detergent buildup, lint, or debris can clog the drain hose or pump, preventing water from draining.

    • Faulty Drain Pump

    The drain pump may be malfunctioning or have a broken impeller.

    • Overloaded Washer

    If the washer is overloaded, it may not be able to spin properly.

    Troubleshooting Steps

    • Check the Drain
      Hose Inspect the drain hose for any kinks or obstructions. Ensure the hose is properly connected and isn’t clogged.

    • Clean the Pump Filter
      Many commercial washers have a pump filter that can collect lint and debris. Clean the filter to ensure proper drainage.

    • Verify the Load Size
      Make sure the washer isn’t overloaded, as too many clothes can prevent the drum from spinning.

    If the washer continues to fail to drain or spin, it may be necessary to replace the drain pump or have a technician inspect the motor.

  • Possible Causes

    • Clogged Vent System
      A blocked or clogged vent can prevent proper airflow, causing your dryer to overheat or fail to dry clothes efficiently.

    • Faulty Heating Element
      The heating element may have burned out and needs to be replaced.

    • Thermostat Issues
      A malfunctioning thermostat can prevent the dryer from reaching the desired temperature.

    Troubleshooting Steps

    • Clean the Lint Filter and Vent
      Always clean the lint filter before each use, and periodically check the venting system for obstructions. A professional vent cleaning service is recommended if you haven’t cleaned the vent in a while.

    • Test the Heating Element
      If your dryer is not producing heat, test the heating element using a multimeter. If the element is broken, it will need to be replaced.

    • Inspect the Thermostat
      If the dryer gets too hot or too cold, the thermostat may be faulty. A technician can test the thermostat and replace it if necessary.

    If the dryer continues to take too long to dry or doesn’t heat properly, you may need to replace the heating element, thermostat, or hire a professional to inspect the venting system.

  • Possible Causes

    • Loose Hoses
      A loose water inlet hose can cause leaks.

    • Faulty Door Seal
      A worn or damaged door gasket can allow water to escape during a wash cycle.

    • Overfilled Washer
      Overloading the washer can put pressure on the door seal, causing leaks.

    Troubleshooting Steps

    • Inspect Hoses
      Check both the water inlet and drain hoses for leaks or loose connections. Tighten any loose fittings.

    • Check the Door Seal
      Look for any cracks or wear on the door seal and replace it if necessary.

    • Avoid Overloading
      Ensure that the washer is not overfilled with laundry, as this can cause excess water to spill out.

    If the leak continues, a professional technician can replace the door seal or inspect the water inlet valve.

  • Possible Causes

    • Unbalanced Load
      If the load inside the washer or dryer is uneven, it can cause the machine to make loud banging or thumping noises.

    • Worn Bearings or Belts
      Worn bearings or belts can create screeching or grinding sounds.

    • Foreign Objects
      Small objects like coins or buttons can get stuck in the drum or pump.

    Troubleshooting Steps

    • Balance the Load
      Check if the load is evenly distributed inside the drum. If not, redistribute the clothes and restart the cycle.

    • Inspect for Foreign Objects
      Look inside the drum and pump for any small objects that could be causing the noise.

    • Check the Belts & Bearings
      If the noise persists, inspect the belts and bearings for wear and tear. Replace them if necessary.

    If the issue persists, the bearings or belts may need to be replaced by a professional.

  • Possible Causes

    • Power Supply Interruptions
      A power surge or outage can cause the machine to stop mid-cycle.

    • Faulty Timer or Control Board
      The issue could lie within the timer, control board, or sensor system.

    • Overheating
      Commercial laundry machines are designed to shut down if they overheat as a safety measure.

    Troubleshooting Steps

    • Check the Power Source
      Make sure there is no power interruption. Check the circuit breaker or fuse box to ensure everything is working correctly.

    • Reset the Machine
      Turn the machine off and unplug it for a few minutes. Then plug it back in to see if it resets and continues the cycle.

    • Examine the Control Board
      If the machine still stops mid-cycle, the control board may need to be tested or replaced by a professional.

    If the problem persists, contact a technician to inspect the control board and timer for potential faults.

When to Call a Professional

While basic troubleshooting can often resolve minor issues, some problems require expert attention. If you've tried troubleshooting without success, or if you encounter a major mechanical or electrical failure, it’s time to call a professional. A licensed technician will have the expertise and tools to diagnose and fix the problem efficiently.

At LSC, we offer expert commercial laundry equipment repair and maintenance services. If you need help with troubleshooting or require a more in-depth repair, our team is ready to assist you.

Contact Us for Professional Support

Don’t let equipment issues disrupt your business. Whether you need troubleshooting assistance or a complete repair, we’re here to help. Contact LSC today to schedule a service or get expert advice on your commercial laundry equipment.

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